TCS's Text-to-911 Application Overcomes Network Barriers

By CIOReview | Wednesday, March 9, 2016
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ANNAPOLIS, MD: A highly secure and reliable wireless technology provider, TeleCommunication Systems (TCS) strengthens its hold on North American market by offering Location Based Service (LBS) to the communications companies. LBS services include different range of Voice over Long Term Evolution (VoLTE) and other value added services provided to the Canadian communications operators. The platform helps more than 700 Public Safety Answering Points (PSAPs) with production service in 38 U.S. states or territories consisting of 70Mn US citizens.

In order to locate any user across any type of network, TCS’s wireless technology for the operators is equipped with virtual node technology consolidating 2G, 3G, 4G LTE into a scalable solution, capable of tracking any device connected to any one of the Canadian operator’s 2G-GSM, 3G-UMTS or 4G-LTE networks. Additionally, operators leverage TCS’s LBS for other support applications like the Emergency services which includes circuit-switched Voice and Text-to-911 Calls, and various flavors of IP Multi-media Subsystem (IMS) based Voice over IP (VoIP) origination, VoLTE, Voice over Wi-Fi, Voice over Wireline and Next-Generation 911 (NG911) services.

Text-to-911 proved to be beneficial over Voice calls to 911 as text suppresses the noise and the message can be delivered correctly as text bypasses the network challenges like the congestion and poor network conditions. Text-to-911 is deployed to PSAP via Text Telephone (TTY), Direct IP, HTTP web protocols and the next generation Message Session Relay Protocol (MSRP) covering networks of the entire nation. The states or regions with TCS’s Text-to-911 deployment are Alabama, Arkansas, California, Colorado, Florida, Georgia and many more. To improve the users experience, if the PSAP does not receive text then a ‘bounce back’ message is sent to the text sender stating to make a voice call to 911.

Federal Communications Commission (FCC) registered and certified Text-to-911 with readiness and certification forms enabling the PSAP to be text ready and embed contact information and other necessary    information. Apart from the wireless applications, TCS provided a flexible solution which included infrastructures, mapping and content, and was recognized by ABI Research Informa Telecoms & Media for its location infrastructure.